In fairness, it's rather difficult to prepare for something when you don't know what it is you have to prepare for. When politicians provide such useful information as "Brexit means Brexit", I can't really blame people for not knowing what Brexit would, in fact, entail. Customs union? Tariffs? Necessary documentation? Banned goods? Applying to what goods, to what values, under which circumstances? If the occasional person is caught out, I'd blame them, but if it's causing major issues across sectors, the entire thing was just clearly badly organised.how many companies on both sides of the channel just completely ignored the upcoming changes they've had years to prepare for, preferring to stick their fingers in their ears and go "laaa laaa laaa I can't hear you" in some kind of desperate hope that Brexit somehow wasn't going to happen.
Until July, yes. After that, goods of any value will be taxed (while companies should remove VAT in the seller's country, this may not always happen) and be subjected to "handling fees", which can be pretty extortionate for some shipping companies. Actual customs fees should only apply to orders of a higher value (€150, or the equivalent in pounds). Of course, that £20/€22 limit is very easily reached and exceeded anyway...I don't know much about imports/exports, but I thought low value orders (under £20 or so?) were usually free of custom duties. So, individuals making small orders may be ok, but then shipping costs are proportionately more of course.